1. Agreement to Terms
By using Medeq ("the Service", "we", "us"), you agree to these Terms of Service. If you do not agree, please do not use our service. These terms apply to all users — patients, doctors, compounders, and clinic administrators.
2. What Medeq Does
Medeq is a digital queue management platform for clinics in India. We allow:
- Patients to book appointments and receive token numbers
- Doctors and compounders to manage their patient queue digitally
- Clinics to track appointments, revenue, and patient history
Medeq is a technology platform only. We do not provide medical advice, diagnosis, or treatment. All medical decisions are made solely by the licensed doctors on our platform.
3. User Accounts
For Patients
You must provide a valid Indian mobile number to book appointments. You are responsible for keeping your account secure. Do not share your OTP with anyone.
For Doctors & Clinics
Doctors must provide a valid Medical Registration Certificate (MRC) during onboarding. Medeq reserves the right to verify and reject registrations that appear fraudulent or incomplete. Your account is personal and non-transferable.
4. Payments & Fees
Convenience Fee (Patients)
Patients pay a small convenience fee (set by the doctor, typically ₹10–₹25) when booking an appointment. This fee is separate from the doctor's consultation fee and is collected by the clinic directly.
Platform Subscription (Doctors)
Doctors pay a monthly subscription to use Medeq. The first 3 months are completely free. Billing starts in Month 4. All fees are in Indian Rupees (₹).
5. Prohibited Activities
You agree not to:
- Book appointments with fraudulent or incorrect information
- Use Medeq to impersonate a doctor or medical professional
- Attempt to hack, reverse-engineer, or disrupt the platform
- Post false reviews or ratings about doctors
- Use automated bots to make bulk bookings
- Share your account or login credentials with third parties
6. ️ Limitation of Liability
Medeq is not responsible for:
- The quality of medical consultation provided by doctors
- Appointment cancellations by doctors or clinics
- Loss or damage resulting from system downtime
- Any medical outcomes arising from consultations booked through our platform
Our maximum liability to you for any claim is limited to the amount you paid to us in the last 3 months.
7. Changes to Terms
We may update these Terms from time to time. When we do, we'll notify you via SMS and update the "Last Updated" date at the top. Continued use of Medeq after changes means you accept the new Terms.
8. ️ Governing Law
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of India.
Questions about our Terms?
We're happy to explain anything in simpler language.
1. ️ Our Commitment to Privacy
Your privacy matters deeply to us. Medeq collects only the minimum data needed to operate the service. We do not sell your data. We do not show you ads. We do not share your information with third parties without your consent.
2. What Data We Collect
From Patients
- Mobile number (for OTP login and SMS notifications)
- Name (as entered during booking)
- Appointment details (doctor, date, time, token number)
- Payment records (amount paid, transaction ID)
From Doctors & Clinics
- Name, mobile number, email
- Medical Registration Certificate details
- Clinic name, address, city
- Patient appointment records (owned by the doctor)
- Revenue and booking data for their dashboard
Automatically Collected
- Device type and browser (for technical support)
- Pages visited and time spent (to improve the product)
- IP address (for security purposes only)
3. How We Use Your Data
We use your data only for:
- Sending OTP verification messages
- Sending appointment confirmation and reminder SMS
- Showing you your booking history and token status
- Helping doctors manage their patient queue
- Processing payments and issuing receipts
- Improving our platform based on usage patterns
4. Data Sharing
We share your data only with:
- MSG91 — our SMS provider, to send you OTPs and notifications
- Razorpay — our payment processor, to handle convenience fee payments
- Firebase (Google) — our database provider, where data is stored securely
- The doctor you booked with — they can see your name, appointment, and reason for visit
All third-party providers are bound by strict data processing agreements and cannot use your data for their own purposes.
5. Data Security
We take security seriously:
- All data is encrypted in transit (HTTPS/TLS)
- Passwords are never stored in plain text
- Phone OTP expires within 10 minutes
- Firebase security rules restrict access to authorized users only
- We conduct regular security reviews
6. ️ Your Rights
You have the right to:
- Access — request a copy of all data we hold about you
- Correction — ask us to fix incorrect information
- Deletion — request deletion of your account and data
- Portability — receive your data in a readable format
To exercise any of these rights, email us at [email protected]. We'll respond within 7 business days.
7. Cookies
Medeq uses minimal cookies only for keeping you logged in. We do not use tracking cookies or third-party advertising cookies.
Privacy questions?
Email us at [email protected] — we'll reply in plain language.
1. Convenience Fee Refunds (Patients)
The convenience fee (₹10–₹25) paid at booking is refundable in the following cases:
- Doctor cancels the appointment or clinic is closed
- Patient cancels more than 2 hours before the scheduled appointment
- Technical error results in double payment
Non-refundable situations
- Patient does not show up (no-show)
- Cancellation within 2 hours of appointment
- Appointment completed successfully
2. Subscription Refunds (Doctors)
Doctor subscriptions are billed monthly. The following refund rules apply:
- Free trial period: No charges, no refund needed
- If you cancel within 7 days of a new billing cycle: Full refund for that month
- After 7 days: No refund for the current month, subscription ends at period close
3. How to Request a Refund
To request a refund:
- Email [email protected] with subject "Refund Request"
- Include your mobile number, booking ID or transaction ID, and reason
- We'll review and respond within 2 business days
- Approved refunds are processed within 2–3 business days after approval
Need a refund?
Email [email protected] with your booking details.